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RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

technical support helpdesk  tracking system that integrates technical support, development, quality assurance, and release management. It enables teamwork at the level of multiple groups. Even though RTI tends to detach its image from exclusively a software industry niche player, the tool is still highly focused on that industry and perfectly matches the process requirements in a software development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical support helpdesk


IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

technical support helpdesk  The biggest area of technical advancement made by IBS lately has been with its development effort with IBM WebSphere to build a base set of object-oriented infrastructure and application business logic. This can be expanded and enhanced by independent software developers in the areas that they chose to address to deliver competitive differentiation. The goal of IBS is to leverage the resources of IBM to offset the costs of building a next-generation application framework. At the same time, IBM intends to Read More
Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

technical support helpdesk  too suffers the same technical challenges found in Gauntlet. User Recommendations Clients that already have Gauntlet or other Network Associates products in place, or are making a major Network Associates product acquisition, can examine Gauntlet as a part of the larger deal, but negotiate hard on price. Those organizations making a new firewall acquisition should note that Gauntlet is not currently among the functional leaders, negotiate hard on price and examine other solutions from Checkpoint, Cisco, Read More
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

technical support helpdesk  respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology solutions with features including call scripting, predictive dialing, multimedia recording, multi- site routing and real-time monitoring. In this Buyer's Guide, you will find details on what to look for, how to buy, what you can expect to pay and how to derive the most value from your contact center technology investment. Call Center Read More
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

technical support helpdesk  upgrades to the application's technical architecture aim at enhancing the system's performance. New features, as stated in the same press release, include native reporting capabilities to enable users to create, save, and share real-time reports and graphs multi-byte support for Asian language character sets ability to automatically upload or download parts, users, and configuration data via Microsoft Excel or comma-separated value (CSV) files to simplify maintenance new BigMachines Extension Language ( Read More
Will Your Commerce Platform Support Ongoing Business Growth?
Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the

technical support helpdesk  Your Commerce Platform Support Ongoing Business Growth? Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth. Read More
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

technical support helpdesk  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More
Choosing the Right ERP Solution to Support a Global Business
You may run a global business, but your enterprise resource planning (ERP) system has to adapt to local laws, languages, currencies, and regulatory standards

technical support helpdesk  the Right ERP Solution to Support a Global Business You may run a global business, but your enterprise resource planning (ERP) system has to adapt to local laws, languages, currencies, and regulatory standards wherever you operate. Choosing the Right ERP Solution to Support a Global Business outlines three strategies for meeting local requirements without losing enterprise-wide visibility. You'll discover whether it's better to implement a different ERP solution for each business unit consolidate y Read More
Ten Cooling Solutions to Support High-density Server Deployment
High-density servers offer a significant performance per-watt benefit. However, they can present a significant cooling challenge. Most data centers are designed

technical support helpdesk  Cooling Solutions to Support High-density Server Deployment High-density servers offer a significant performance per-watt benefit. However, they can present a significant cooling challenge. Most data centers are designed to cool an average of no more than 2 kilowatts per rack, but many new servers demand over 40. Thus, innovative strategies must be used to properly cool high-density equipment. Read about 10 approaches that can help increase cooling efficiency in your data center. Read More
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

technical support helpdesk  on the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. Read More
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

technical support helpdesk  Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization FourSite 4.4 These days when radio frequency identification (RFID) is constantly on everyone's lips, and when every relevant enterprise application vendor is hedging its bets towards becoming RFID-ready or is even convincing the market that its RFID-compliant solution is exactly what the doctor (such as, Wal-Mart , Target , Albertsons , and the US Department of Defense [ DoD ]) ordered, the typically quiet Provia Software ( Read More
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

technical support helpdesk  Technology Support for Education Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More
Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

technical support helpdesk  of Novell's Announced Support for Sun's Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun's newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More
TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)
Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support

technical support helpdesk  Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees) Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE ™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when Read More
The Interoperability and Deployability of Integrated Logistics Systems to Support the Military
The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service

technical support helpdesk  Interoperability and Deployability of Integrated Logistics Systems to Support the Military The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS) projects—as is the need for ILS to include a deployable aspect. Learn more about the importance of ILS deployability to enable “foxhole to factory” supply chain Read More

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