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RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

technical support helpdesk  tracking system that integrates technical support, development, quality assurance, and release management. It enables teamwork at the level of multiple groups. Even though RTI tends to detach its image from exclusively a software industry niche player, the tool is still highly focused on that industry and perfectly matches the process requirements in a software development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical support helpdesk


Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

technical support helpdesk  upgrades to the application's technical architecture aim at enhancing the system's performance. New features, as stated in the same press release, include native reporting capabilities to enable users to create, save, and share real-time reports and graphs multi-byte support for Asian language character sets ability to automatically upload or download parts, users, and configuration data via Microsoft Excel or comma-separated value (CSV) files to simplify maintenance new BigMachines Extension Language ( Read More
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

technical support helpdesk  cover both project and technical information and ‘are designed to be used to support multiparty collaboration work processes for the entire life cycle, including design, procurement, delivery, installation, operations, and maintenance of facility equipment.' Twenty-five leading companies sponsored this initiative, including Bechtel, DuPont Engineering , and the National Institute of Standards and Technology ( NIST ). But, to also expand from these niche industries, BigMachines has lately found and pene Read More
Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies
In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative

technical support helpdesk  proficient expertise, specialised knowledge, technical skills, staffing flexibility and best practices at a lower cost without giving up control over their people and processes. Allied can bring innovative solutions based on a co-sourcing approach. This is a partnership where all internal & external resources together are responsible for the success of the project. Outsourcing can suggest that a company is giving up control of processes to an external provider. By contrast Allied's co-sourcing emphasizes Read More
Network Associates Hopes to Rekindle the Flame
Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to

technical support helpdesk  too suffers the same technical challenges found in Gauntlet. User Recommendations Clients that already have Gauntlet or other Network Associates products in place, or are making a major Network Associates product acquisition, can examine Gauntlet as a part of the larger deal, but negotiate hard on price. Those organizations making a new firewall acquisition should note that Gauntlet is not currently among the functional leaders, negotiate hard on price and examine other solutions from Checkpoint, Cisco, a Read More
Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such

technical support helpdesk  Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development Read More
Smartling Adds Additional Document Translation Support to Translation Management System
Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including

technical support helpdesk  Adds Additional Document Translation Support to Translation Management System Smartling, Inc., a provider of cloud-based enterprise translation management solutions, announced support for a broad range of business documents, including those created using the Microsoft Office suite and Adobe InDesign, with other common formats to come.  The new features will be debuted at the GALA (Globalization and Localization Association) 2013 conference in Miami Beach. The new document functions are Read More
Enterprise Mashups to Support Your Business Objectives
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become

technical support helpdesk  users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your employees to contribute substantial strategic value to your organization. Read More
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

technical support helpdesk  Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization FourSite 4.4 These days when radio frequency identification (RFID) is constantly on everyone's lips, and when every relevant enterprise application vendor is hedging its bets towards becoming RFID-ready or is even convincing the market that its RFID-compliant solution is exactly what the doctor (such as, Wal-Mart , Target , Albertsons , and the US Department of Defense [ DoD ]) ordered, the typically quiet Provia Software ( Read More
Technical Staff Management Systems for the Aviation Industry
In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times

technical support helpdesk  charge of general and technical jobs; and technicians who have multiple skills. Abilities are normally regulated by aeronautical authorities, who issue a license that allows a technician to perform electronic jobs. Third, experience is extremely important when performing maintenance services and jobs during a restricted time frame. A qualified and experienced technician will execute the jobs in less time, and will be able to make a diagnosis in case a contingency arises that has to be solved. A Read More
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

technical support helpdesk  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

technical support helpdesk  Partners with Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq's Customer Services organization, which serves Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

technical support helpdesk  The first item was technical support and problem resolution hotlines , whereby the vendor supplies a hotline, call center service (24x7x365, if at all possible). Users and information technology (IT) staffers can call and get answers to mission-critical questions. Business-related issues from the use of software are a daily occurrence in any business, and these issues may be the result of flaws or bugs in the software, confusion about how the software works, or both. Regardless of the reason, software Read More
Fenestrae Offers WAP Support for Mobile Data Server
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft

technical support helpdesk  Offers WAP Support for Mobile Data Server Fenestrae Offers WAP Support for Mobile Data Server P. Hayes - July 6, 2000 Event Summary Singapore - Fenestrae has announced the Fenestrae® Mobile Data Server™ with extensive WAP functionality. The Fenestrae Mobile Data Server version 2.0 enables professionals to use their WAP phones to access any information in Microsoft® Exchange/Outlook (inbox, calendar, contacts), databases, and Intranet. Market Impact Fenestrae's Mobile Data server has been Read More
The Interoperability and Deployability of Integrated Logistics Systems to Support the Military
The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service

technical support helpdesk  Interoperability and Deployability of Integrated Logistics Systems to Support the Military The new capabilities of web-based technologies and the burgeoning digitalization of the battlefield have positioned the military to adopt complete cross-service logistics solutions. This interoperability is key for integrated logistics system (ILS) projects—as is the need for ILS to include a deployable aspect. Learn more about the importance of ILS deployability to enable “foxhole to factory” supply chain Read More

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