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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 technical support helpdesk


RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

technical support helpdesk  tracking system that integrates technical support, development, quality assurance, and release management. It enables teamwork at the level of multiple groups. Even though RTI tends to detach its image from exclusively a software industry niche player, the tool is still highly focused on that industry and perfectly matches the process requirements in a software development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » technical support helpdesk

Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies


In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative to outsourcing or offshoring. This white paper explores the primary business benefits of the co-sourcing model and provides key information for evaluation.

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Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

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IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race


IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected segments. However, the road to becoming uniformly globally recognized player will not be smooth.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture


Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

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Taking Multilingual Support to the Next Level


Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual software applications in order to increase their productivity and in some cases meet compliance regulations.

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"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

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More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

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Active Escrow: The Technical Verification of Software Source Code


The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management.

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Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing


Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development  

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