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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tiered it support model


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

tiered it support model  (One example would be three-tiered support.) Does the vendor have some form of SMA or BAM in its solution? Is it possible to obtain recommendations from other users that have selected the vendor, and to get a general view of how responsive the vendor was in solving the problem? How does the vendor fare in terms of the quality of the answers it gives to users? What is written in the SLA? For instance, does the vendor stipulate how it will deal with downtime and how fast it will deal with the issue? As for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS)

The Small Business Software (SBS) evaluation model targets functional requirements for fully featured solutions designed to support all business requirements of a typical small business. Extending beyond mere accounting functions, it is primarily applicable to those businesses for which full-scale ERP software may be too complex or cumbersome. However, the model of SBS solutions includes all the essential categories such as General Ledger, Accounts Payable (A/P) and Accounts Receivable (A/R), Payroll, Job and Project Costing, Multinational Accounting, Light Manufacturing, Inventory, Technology, and much more. 

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What’s Up with Computer Associates?


In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point.

tiered it support model  out per-CPU pricing models, tiered pricing (i.e., the bigger the computer the more it costs for the same software), per-seat versus concurrent user licensing, and, most importantly, the structure of the software maintenance agreement(s). Leverage can also be applied by attempting to close the contract close to the end of a quarter or CA fiscal year, when the sales representative is desperate to make his quota and be invited to the annual President's Club extravaganza. Editor's Note: This article has bee Read More

BAAN Announces "Open World": Business-To-Business Collaboration Over The Internet


OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.

tiered it support model  framework built on four tiered levels of exchange: Data Level: At this first level, applications share or exchange common elements such as customer information, part numbers, and inventory levels. This level of integration includes data migration, replication, and data connectivity. Application Level: At this second level, applications exchange data in the form of objects at the sub-process level. This includes connectivity between applications and certified integration interfaces for 3rd party applicatio Read More

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tiered it support model  has announced a comprehensive, three-tiered Java technology strategy that encompasses tools, applications and a complete Java technology-enabled platform. The Vignette V/5 e-business platform will support Java Server Pages (JSP's) and was announced at Sun Microsystems 2000 Worldwide Java Developer Conference. As part of the strategy Vignette will use JAVA Server pages as a native scripting language for rapidly developing applications, and it will make its entire object model available implemented as Enter Read More

The Advanced Sourcing and Negotiation Benchmark Report


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tiered it support model  for sophisticated bid collection. Tiered pricing captures supplier bid information based upon distinct volume ranges while matrix pricing captures different bid pricing based upon certain factors related to a specific bid item. Flexible bidding , which enables suppliers to: Modify the buyer-defined RFx by suggesting alternative specifications or substitute materials that reduce costs or increase value Vary order quantities to define volume discounts Develop a distinct bundling of items to offer a unique b Read More

Red Hat Summit 2014: Open Source at the Forefront of IT


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tiered it support model  Hat Summit 2014: Open Source at the Forefront of IT For Red Hat , one of the keystones of the open source community as well as one of its most sound success cases, the recent summit that took place in California was special in many instances. It marked the 10 th anniversary of the Red Hat Summit and the celebration of a company that has for more than 20 years been a key contributor, consolidator, and promoter of open source technology in the enterprise, and is now a key player in the software and IT ind Read More

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tiered it support model  itil implementation,service and support conditions,itil implementation plan,itil implementation roadmap,itil implementation project,itil implementation guide,itil implementation plan template,itil implementation strategy,itil implementation project plan,itil implementation steps,itil implementation templates,itil implementation checklist,benefits of itil implementation,itil implementation approach Read More

Why IT Does Matter in BPO


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tiered it support model  IT Does Matter in BPO IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor. Read More

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tiered it support model  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More

NORRIQ Group’s Drink-IT Mixed-Mode Manufacturing (ERP) Certification Report


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tiered it support model  mixed-mode, manufacturing, NORRIQ, Drink-IT, ERP, TEC certified, TEC certification, drink, beverage, F&B Read More

How KNOVA Supports and Extends Knowledge-centered Support (KCS)


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tiered it support model  KNOVA Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More

What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…


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tiered it support model  Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad… A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short —white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential Read More

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tiered it support model  of Recession on IT Investment: Building a Robust IT Investment Model The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a few projects with regulatory impact and immovable deadlines, proceeding against very lean budgets. Recently, key economies such as the US and China have started to show signs of recovery. Learn more about how the recession has had an impact on IT investment. BEGINLYX� Read More