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Outsourcing, IT Infrastructure
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
 

 what is outsource offshore support


Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

what is outsource offshore support  the outsourcing contract value. What is OM/G? EquaTerra has developed a proven approach for ensuring that companies achieve the intent and value of the outsourcing transaction. EquaTerra created its OM/G methodology based on years of managing outsourcing relationships, understanding that the goals of the organization and the service provider must remain aligned for long-term success. The critical components of the approach follow - relationship management, the operating model and commercial management.

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Learning Management Suite RFI/RFP Template

Classroom Training Management, E-learning Management, Custom Content Authoring/Publishing Tools, Virtual Classrooms, Course Content/Learning Object Management, Communication and collaboration, Asse... Get this template

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Outsourcing, IT Infrastructure
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...

Documents related to » what is outsource offshore support

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

what is outsource offshore support  effectively than others? Understanding what you have is the lion’s share of defi ning what you need. It’s also important to fully understand what your customer — the end user — wants from IT. Is IT viewed positively and as being successful in your company? Is IT a strategic enabler or a necessary evil? The answers to these questions are essential clues to fi nding the best outsourcing vendor for your needs, and not simply taking the recommendation of one company. Turn back to plan ahead. When Read More

Nearshoring: Looking Closer to Home


Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong customer focus or regulations-driven reporting element, could benefit from nearshoring. Nearshoring involves outsourcing work to companies with the economic benefits of an offshore location, but a closer cultural, linguistic, and geographic fit with the user organisation.

what is outsource offshore support  a later date in what is known as a build-operate-transfer model. Clearly, nearshoring offers the ability to maintain a high level of control while mitigating the cost of doing TEXT: Karl Harris, head of e-services at computer distributor Ideal Hardware, saved between 50% and 60% of his project costs by working with Crimson Wing, a nearshoring company with an office in Malta. Ideal Hardware wanted to offer a web application to help customers manage software licences online. Harris says, We could have Read More

Selecting an Outsourcing Provider-Art or Science?


As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

what is outsource offshore support  to your business objectives? What is your core competence? What activities are not core to your business? What is your outsourcing strategy? Do you envision outsourcing or offshoring? Or both? Will you use an outsourcing provider? Or setup your own captive facility? From an outsourcing perspective, what is your anticipated future state in 3 to 5 years? What is the mix of onshore to offshore in the future? What tasks are performed onshore versus offshore? Application software? Call center support? Read More

Forget Speeds and Feeds-ERP Outsourcing for the Mid-market


If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the various models. The best way to make a comparison in a thoughtful and effective manner is to develop individual specifications matching buyer needs with service provider strengths in order to make an enduring match. Find out how.

what is outsource offshore support  companies regard their installations. What was once a strategic advantage is now at the core of enterprise-wide infrastructure. And on the hardware side of IT, virtually all technologies have become commodities. Performance differentiation among manufacturers is now apparent only at the highest ends of the product spectrum, essentially leveling the playing fi eld. Consequently, successful mid-market companies will be those that select outsourcing partners with a strong grounding in ERP and business Read More

ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

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Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

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Vertical Marketing--What Is A Vertical?


What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits are derived from vertical marketing. These include messages that are better received, credibility, marketing budgets that go farther, less competition, etc. A common mistake is the failure to understand the verticals you choose to target. The definition of a vertical is not what the vendor thinks; it is what the prospects think.

what is outsource offshore support  Is A Vertical? Introduction What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits are derived from vertical marketing. These include messages that are better received, credibility, marketing budgets that go farther, less competition, etc. A common mistake is the failure to understand the verticals you choose to target. The definition of a vertical is not what the vendor thinks; it is what the prospects think. Vertical Marketing Read More

A Blog is Born


TEC launches its own corporate blog Always on the lookout for new and improved ways in which to reach and connect with our varied audiences, TEC is proud to finally launch the Corporate Blog Project. We decided to launch with WordPress MU, giving us all the renowned capability of the WordPress engine and the flexibility and option of housing a network of blogs under the umbrella of TEC. So

what is outsource offshore support  Blog is Born TEC launches its own corporate blog Always on the lookout for new and improved ways in which to reach and connect with our varied audiences, TEC is proud to finally launch the Corporate Blog Project . We decided to launch with WordPress MU , giving us all the renowned capability of the WordPress engine and the flexibility and option of housing a network of blogs under the umbrella of TEC. So now, aside from our main TEC Blog , we also present in parallel our Spanish language blog Foro Read More

Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management


Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications.

what is outsource offshore support  GoldSim and Dynamic Simulation to Support Integrated Water Resources Management Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications. Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

what is outsource offshore support  and Maintenance) Street , What Is the Value Proposition of Support and Maintenance? , What Are the Support and Maintenance Options? , and Alternative Software Support and Maintenance Options . Distinct Value Proposition Hence, being a third incarnation, or a step up in the evolution of a service provider (that is, PeopleSoft, TomorrowNow, and Rimini Street today), and having a proven management team that combines a long track record of delivery and exclusive focus on the needs of PeopleSoft, Siebel, and Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

what is outsource offshore support  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

UltiPro Is Now TEC certified


Ultimate Software's human resources (HR) solution UltiPro is now TEC Certified. Learn about the product's main differentiators in the market, and more.

what is outsource offshore support  Is Now TEC certified It is my pleasure to announce that the UltiPro human resources (HR) solution is now TEC Certified. The UltiPro Certification Report will be published within the next few weeks on TEC’s Web site in the certification reports section. Before then, here’s a sneak peek into my gatherings. Company Background Ultimate was founded in 1990 and has been publicly traded since 1998. Although over time the product has changed dramatically, evolving from client-server to cloud (multi-tena Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

what is outsource offshore support  in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store Read More